We are back!
Firstly, apologies for the down time. Secondly, apologies for the change in domain name from nw-fencing.org.uk to nw-fencing.co.uk since this means that you will need to update your bookmarks.
We decided to switch hosting providers from HostPapa after they more than doubled our hosting costs. Site Ground was chosen because it provides a good environment for the software we use.
The new site was set up, all we needed to do was cancel the old site on HostPapa and point the address to the SiteGround site. It was at this point that the problems began. Multiple attempts to cancel the HostPapa hosting were ignored by the company. I raised a number of tickets with Support, Billing and Sales. Where I got responses they were obviously just copy-pastes with no attempt to actually answer the questions I raised. Worse still, some tickets were simply closed without responding or simply removed from the queue, which made it look as though the ticket was never raised (this included a formal complaint about the service I was receiving).
I thought that it would be possible to make the switch after our contract with HostPapa ran out, but they still have the domain locked, hence the reason for the new domain.
I have other web sites hosted by HostPapa, needless to say I will be switching them as soon as possible!